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RWBY Tugg Screening FAQ

Q: What is Tugg?
A: Tugg is a platform that helps fans bring their favorite alternative content to theaters across the country. Tugg creates community-driven events turning social interest into action. Crowdsourced screenings show theaters that there’s enough demand for a film event if enough pre-sold tickets are sold before the deadline.

Q: How does Tugg work?
A: Events will only happen if enough tickets are reserved in advance to meet the threshold, so spread the word to your friends and family! Tugg emails tickets to attendees when threshold is met. If an event does not meet threshold before its deadline, the screening will be called off and no one is charged for their ticket reservation.

Q: My city doesn’t have a RWBY Volume 3 screening. Do you have plans to come to more cities?
A: Rooster Teeth will not be adding any additional screenings beyond those available on October 19 as we do not have any current plans to expand to other cities outside of the list already available.

Q: What if an event sells out?
A: Tugg will do their best to upgrade quickly to a larger house and even add a second screening when possible. Click “Follow Event” to be notified if more tickets become available.

Q: Can I buy tickets at the door at the theater?
A: No, tickets need to be purchased through the event page. Tickets will remain on sale up until 4 hours prior to the event, pending availability.

Q: I can’t find my tickets!
A: Tickets will only be emailed once the event meets threshold. Be sure to check your spam folder! If you still can't find your tickets, email [email protected]

Q: What type of special content will be a part of the theatrical screenings?
A: You'll see some great bonus material such as a welcome message, an exclusive look at how RWBY was made, and more!

Q: How and when will I receive my reward for buying a ticket to a Tugg event?
A: You will receive a coupon code and link for access to special RWBY merchandise to your email address within 14 days of your event being confirmed. Merchandise purchased will be shipped within standard Rooster Teeth store ordering guidelines.

Q: Who should I contact if I still haven’t received my coupon code and access to special RWBY merchandise within 14 business days of my event being confirmed?
A: You can contact [email protected] and they’ll be able to get you your code and link.

Q: What are the rewards for attending a Tugg screening?
A: You will receive a coupon code and link for access to special RWBY merchandise to your email address within 14 days of your event being confirmed. Merchandise purchased will be shipped within standard Rooster Teeth store ordering guidelines.Any merchandise purchased through Hot Topic will be subjected to their standard ordering and shipping guidelines.

Q: I saw a poster available for sale when I bought my ticket on Tugg.com. What is that?
A: That is the limited edition Volume 3 Theatrical Poster for RWBY, only available for the duration of RWBY Volume 3 in theaters. You will only be charged and will receive the poster if your event is confirmed.

Q: Are you going to do Volume 4 Theatrical Screenings as well?
A: We’ve had such a good time with Volumes 1, 2, and 3… You’ll just have to wait and see!

Q: Where can I buy Volume 3 of RWBY?
A: You can purchase Volume 3 on DVD or Blu-Ray in the Rooster Teeth store.